Privacy, clearly.

Information we collect

When you contact PRONTOW or request service, we collect the details you provide, such as your name, phone number, email, vehicle information, pickup location and service needs. Location access is optional; you can enter an address or landmark instead. Basic connection information, such as your IP address, is used to operate and protect the website.

How we use information

We use your information to respond to inquiries, review and fulfill service requests, provide updates, maintain business records and protect our services.

When information is shared

Information may be shared with service providers that support our website, communications and requested services, or when required by law.

Records and your choices

PRONTOW manages retention of service records. You may request access, correction or deletion, subject to applicable recordkeeping requirements.

Keep your private status link confidential. Anyone with the link can view the limited request details it displays. Avoid submitting payment card details, identity documents or other unnecessary sensitive information.

Contact us about privacy

Email [email protected] or call (210) 994-2552.